LM Roofing ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what data we collect, why we collect it, how we use it, and the rights you have under UK data-protection law (UK GDPR and the Data Protection Act 2018).
1. Who we are
LM Roofing
50 Princes Street, Ipswich, Suffolk, IP1 1RJ
Phone: 01473 350 488
Email: info@roofingipswich.com
We are the data controller for the personal information you provide through this website.
2. What information we collect
When you contact us through the enquiry form, by phone, email or WhatsApp, we collect:
- Your name (first and last)
- Phone number
- Email address
- Service type and the details of your enquiry
- Your address or property location, if you provide it
We do not use cookies for tracking or advertising. The site does not run any third-party analytics or marketing scripts that profile you. We may collect anonymous server logs (IP address, browser, referring page) for security and basic traffic measurement.
3. How we use your information
We use your information only to:
- Respond to your enquiry and provide a quote
- Arrange and carry out the roofing work you ask us to do
- Send you information directly related to your project (e.g. scheduling, invoices, follow-up after the work)
- Comply with our legal and accounting obligations
We do not sell, rent or share your information with third parties for marketing.
4. Legal basis for processing
Under UK GDPR, we rely on the following lawful bases:
- Contract — to take steps before entering into a contract with you (providing a quote) and to fulfil our contractual obligations once you accept it.
- Legitimate interest — to respond to general enquiries and maintain our records.
- Legal obligation — to keep accounting records as required by HMRC and other regulators.
5. Who sees your information
Your information is seen only by LM Roofing team members who need it to handle your enquiry or carry out the work. We may share limited information with:
- Our accountant, for invoicing and tax records
- Suppliers, only where strictly necessary to fulfil your job (e.g. delivery address for materials)
- Authorities, where required by law
6. How long we keep it
We keep enquiry information for up to 12 months from your last contact. Records relating to completed work are kept for 7 years to comply with HMRC requirements. After these periods we securely delete the information.
7. Your rights
Under UK GDPR you have the right to:
- Access the personal information we hold about you
- Ask us to correct anything that is inaccurate
- Ask us to delete your information (subject to our legal-retention obligations)
- Object to processing or ask us to restrict it
- Withdraw consent at any time (where consent is the basis)
- Complain to the Information Commissioner's Office (ico.org.uk)
To exercise any of these rights, email info@roofingipswich.com. We aim to respond within 30 days.
8. Security
We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. The website is served over HTTPS. Personal information is not stored on this website — it is sent directly to our email and handled in our internal systems.
9. Third-party services on this website
This site loads a small number of third-party resources that have their own privacy policies:
- Google Fonts — for the typefaces used on the site (Poppins, Inter).
- OpenStreetMap — for the map embed on the About and Contact pages.
- WhatsApp / wa.me — only when you click a WhatsApp link; you are taken to WhatsApp's own site.
We do not embed any tracking pixels, advertising scripts or social-media plugins.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of the page reflects the most recent change. If we make a significant change we will note it on this page.
11. Contact
Questions about this policy or how we handle your information? Get in touch:
- Phone: 01473 350 488
- Email: info@roofingipswich.com
- Post: LM Roofing, 50 Princes Street, Ipswich, Suffolk, IP1 1RJ